Standard, non-personalised works

You may notify us that you wish to return a standard, non-personalised work within 14 days after delivery. Contact [email protected] before shipping. We will review the request and provide the authorised return facility, reference and packing instructions.

The customer is responsible for insured return transport, export or import formalities and related charges for a change-of-mind return, except where applicable law requires otherwise. Because many statues cannot be returned by ordinary post, ask us before purchase for an estimated return cost for the selected size and destination.

Return condition

The work must be returned with its original base, attributes, accessories, documentation and reusable packing materials. It may be inspected as reasonably necessary, but it must not be installed, altered, repaired, polished, exposed to smoke or incense residue, or damaged through inadequate repacking. A lawful deduction may be made for diminished value caused by handling beyond what is reasonably necessary to inspect the work.

Made-to-order and personalised works

Where permitted by applicable law, change-of-mind returns are not accepted for works made to a customer’s specifications or clearly personalised, including custom dimensions, colours, inscriptions, configurations or commissioned production. This does not limit rights relating to damage, defects, incorrect goods or material differences from the agreed description.

Damage, defects or incorrect goods

If a work arrives damaged, defective, incorrect or materially not as described, contact us promptly with the order number and photographs. Depending on the circumstances and applicable law, we will arrange an appropriate remedy such as parts, repair, replacement, price adjustment or refund, and will bear reasonable necessary return costs when we are responsible.

Refund timing and method

Approved refunds are issued to the original payment method. We may withhold a change-of-mind refund until the returned goods are received or reliable evidence of dispatch is supplied. Refunds are processed within 14 days after the applicable condition is met, or sooner where local law requires. Any standard outbound delivery amount that must legally be refunded will be included; premium delivery upgrades, customs duties and taxes collected by authorities are handled according to applicable law and the authority’s refund process.

Cancellations before dispatch

A standard-item order may be cancelled for a full refund before dispatch. A made-to-order or personalised order may be subject to the written cancellation terms accepted before production begins. Nothing in this policy excludes mandatory consumer rights.

Return address

Do not send returns to our registered office or to any address shown on a shipping label. The appropriate return address depends on the work and destination and will be provided after the return request is reviewed. Unauthorised returns may be delayed or incur avoidable customs and handling costs.